At GLOBAL AGD RTV SP. Z O.O., we strive to make returns as smooth and transparent as possible. 

This Return Policy explains the conditions, process, and timelines for returning products purchased from our multi-vendor marketplace platform. Returns are handled in compliance with European Union (EU) consumer rights regulations and relevant U.S. consumer protection laws.

Personal data is processed in connection with return requests in accordance with applicable data protection laws, including the EU General Data Protection Regulation.
Such processing is necessary to verify orders, manage return requests, coordinate with sellers and logistics providers, process refunds or exchanges, prevent fraud, and comply with legal obligations. Further information is available in our Privacy Policy.

1. Return Eligibility

Refurbished Products:

Refurbished products may show minor cosmetic signs of prior use consistent with their condition grade. Such cosmetic variations do not qualify as a valid reason for return.

You can request a return if:

  • The product may be returned if it is in reasonable condition, allowing inspection and handling as would be permitted in a physical retail store.
  • The product is defective, damaged, or not as described.
  • You wish to withdraw from the purchase within the return window.

Return Window:

  • All returns must be initiated within 14 days from the date you received your order.

Please note: Some items are non-returnable, including accessories or customized/personalized product kits.

Marketplace Returns:

For products sold by third-party sellers on our marketplace, GLOBAL AGD RTV SP. Z O.O. facilitates the return process and ensures sellers comply with this Return Policy.

Sellers are required to adhere to our return standards, timelines, and procedures for handling defective, damaged, or misdescribed products.

Any personal data collected to assess return eligibility is limited to what is necessary for evaluating the return request and is retained only for as long as required by law or for dispute resolution.

2. Return Process

Step 1: Submit a Return Request

  • Contact our Customer Support within the 14-day return window.
  • Provide your order number, product details, and reason for return.

Step 2: Return Approval & Instructions

  • Our team or the responsible seller will review your request and provide instructions for returning the product.
  • Returns should be shipped using a secure method with tracking.

Step 3: Refund or Exchange

  • Once the product is received and inspected, a refund or exchange will be processed based on your preference.
  • Refunds will be issued to the original payment method.
  • For EU customers exercising the right of withdrawal, original standard shipping costs will be refunded. Return shipping costs for third-party seller products may be the customer’s responsibility unless the product is defective or not as described.

To facilitate returns, relevant personal data may be shared with the applicable third-party seller, logistics providers, and payment service providers strictly for return handling, inspection, and refund or exchange processing.

3. Returns for EU Customers

  • Refunds will be issued within 7–14 business days after the returned product is received and inspected, depending on the payment provider.
  • Under EU consumer rights, you can withdraw from the purchase within 14 days of receiving the product.
  • Refunds or exchanges will be processed in accordance with applicable EU laws.
  • For third-party seller products, return shipping may be your responsibility unless the product is defective or not as described. Exact Solution may assist in resolving disputes with the seller.

Personal data processed in connection with the exercise of the right of withdrawal is limited to what is necessary to verify the return and fulfill legal and contractual obligations.

4. Returns for USA Customers

  • Returns must be initiated within 14 days of receiving the product.
  • Refunds or exchanges will be handled in compliance with U.S. consumer protection laws.
  • For third-party seller products, return shipping is generally your responsibility, except when the product is defective or not as described. GLOBAL AGD RTV SP. Z O.O. may coordinate with the seller to ensure compliance.

5. Non-Returnable Items

The following items cannot be returned:

  • Opened consumables (e.g., batteries, accessories)
  • Customized or personalized products
  • Products damaged due to misuse, accidents, or unauthorized repairs

These exclusions do not affect your statutory rights under applicable consumer protection laws.

6. Exchanges

Exchanges are subject to product availability. You are not required to accept an exchange if a refund is required by law.

For third-party seller products, exchanges are coordinated between the buyer and the seller, with GLOBAL AGD RTV SP. Z O.O. facilitating if necessary.

7. Data Retention for Returns

Personal data related to returns, inspections, exchanges, and disputes is retained only for the period necessary to fulfill contractual obligations, comply with accounting and consumer protection laws, and resolve disputes, after which it is securely deleted or anonymized.

8. Contact Us

If you have any questions or requests regarding returns:

WhatsApp Support: (+48) xxx xxx xxx

Email: sales@globalagdrtv.com

8. Updates to This Return Policy

We may update this Return Policy periodically to reflect changes in law, technology, or our services.

The latest version will always be available on our website with the updated effective date. Changes may also reflect updated multivendor procedures.