At GLOBAL AGD RTV SP. Z O.O., we are committed to providing fast, reliable, and secure shipping for all orders placed through our multi-vendor marketplace platform. This Shipping Policy explains how shipping, handling, and delivery are managed across Europe and the United States.

1. Order Processing

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Order processing times may vary depending on whether the product is sold directly by GLOBAL AGD RTV SP. Z O.O. or by an independent third-party seller.
  • You will receive an order confirmation email with details of your purchase and estimated delivery.

2. Delivery – Europe

  • Products are delivered within 5–7 business days to most European countries.
  • Delivery times may vary depending on your location, customs, local postal services, and the seller responsible for fulfilling the order.
  • In case of delays, the responsible seller or GLOBAL AGD RTV SP. Z O.O. (where applicable) will notify you promptly via email or phone.
  • If a product sold by GLOBAL AGD RTV SP. Z O.O. cannot be delivered within 30 days from the date of purchase, you have the right to cancel the order and receive a full refund, in accordance with EU consumer protection laws.
  • For products sold by third-party sellers, delivery delays, cancellations, and refunds are governed by the seller’s obligations under applicable EU consumer protection laws.

3. Delivery – USA

  • We ship products to customers in the United States using trusted logistics providers.
  • Estimated delivery times for U.S. orders typically range from 7–10 business days, depending on location, carrier, and the seller fulfilling the order.
  • Shipment notifications and tracking information will be provided either by GLOBAL AGD RTV SP. Z O.O. or by the third-party seller responsible for fulfillment.

4. Failed Deliveries & Incorrect Addresses

Please ensure your shipping details are accurate.
Neither GLOBAL AGD RTV SP. Z O.O. nor third-party sellers will be responsible for delays or additional costs caused by incorrect or incomplete address information provided by the buyer, except where required by applicable consumer protection laws.

4.1 Risk of Loss

For customers in the European Union, the risk of loss or damage transfers to you only when you or a third party designated by you (other than the carrier) physically receives the product, in accordance with EU consumer protection laws.

For products sold by third-party sellers, risk of loss transfers in accordance with applicable consumer protection laws and the seller’s contractual obligations.

4.2 Marketplace Shipments

Products sold by third-party sellers on our marketplace are shipped either directly by the seller or through the seller’s approved fulfillment partners.

GLOBAL AGD RTV SP. Z O.O. acts as a platform facilitator and does not physically store or ship third-party seller inventory unless explicitly stated on the product listing.

Nothing in this Shipping Policy limits or excludes your statutory consumer rights under applicable EU or U.S. consumer protection laws.

5. Shipping Methods

  • We partner with reliable carriers to ensure safe and secure delivery.
  • Third-party sellers may use their own logistics providers or platform-approved carriers.
  • All packages are carefully packaged to prevent damage during transit.
  • You will receive a tracking number once your order is shipped so you can monitor its progress.
  • Refurbished electronics are tested and packaged by the responsible seller prior to shipment to ensure safe delivery and functionality upon arrival.

6. Customs, Duties, and Taxes

For international shipments, customs duties, import taxes, or additional fees may apply depending on your country’s regulations.
These charges are the responsibility of the buyer unless otherwise clearly stated by the seller at checkout.

7. Shipping Costs

  • Shipping costs are calculated at checkout based on your location, order weight/size, and the individual seller’s shipping terms.
  • Occasionally, GLOBAL AGD RTV SP. Z O.O. or individual sellers may offer promotional free shipping for eligible orders.

8. Lost or Damaged Shipments

If your order arrives damaged or is lost in transit, please report the issue as soon as reasonably possible after delivery or the expected delivery date.

For products sold by third-party sellers, claims will be handled by the responsible seller, with GLOBAL AGD RTV SP. Z O.O. assisting in communication or dispute resolution where necessary.

Nothing in this section limits your statutory rights under applicable consumer protection laws.

9. Missing Partial Shipment Disclosure

Orders containing multiple items may be shipped in separate packages, especially when fulfilled by different third-party sellers. In such cases, you will receive separate shipment notifications and tracking information.

10. Jurisdictional Applicability

This Shipping Policy is subject to applicable consumer protection laws. Where mandatory laws provide consumers with greater rights than those described in this policy, such laws shall prevail.

Nothing in this policy limits or excludes statutory consumer rights that cannot be waived under applicable law.